Client Assistance Program (CAP) -- DHS

The Client Assistance Program (CAP) helps people with disabilities receive quality services by advocating for their interests and helping them identify resources, understand procedures, resolve problems, and protect their rights in the rehabilitation process. CAP will: •Assist individuals with problems they experience in seeking or receiving services. •Try to resolve issues at the lowest possible level (such as the local office), using advocacy skills, dispute resolution, and negotiation. •Assist or represent individuals in their appeals of decisions regarding services and, if necessary, represent them in court. •Work with the department, community groups, and advocacy organizations to resolve system problems. •Provide public education programs on the rights of individuals with disabilities and other related areas. •Provide information and referral to related services. CAP provides services through advocates and attorneys located throughout Illinois. All CAP services are free and confidential. Individuals with a disability who want to receive or are receiving Vocational Rehabilitation (VR) services are eligible for CAP assistance. CAP can help people obtain answers to questions and resolve issues with VR, Centers for Independent Living, or community rehabilitation programs and workshops. CAP can also provide some guidance and advice on employment issues under the Americans with Disabilities Act, Title I.