Student/Visitor Complaint Procedure

If the complaint includes areas such as sexual discrimination, sexual misconduct, domestic violence, or stalking please  visit svcc.edu/titleix.

Step One: Informal Resolution

As a student or visitor of SVCC, the first step you should take in resolving a concern or complaint is to directly address the individual and discuss the issue(s) in question. Discuss the issue in a professional, calm, and logical manner. For example, as a student the first course of action is to discuss a class issue (e.g., syllabus policy, grade issue) directly with the instructor of the class.

If there is no resolution to your concern or complaint or if you are not comfortable speaking to the other person, please continue to step two. 

Step Two: Formal Resolution

Sauk would prefer that you first contact an administrator to discuss the complaint or concern as it will expedite a possible resolution. Please use the list below to determine who you should contact. The administrator will document your concern and complaint as is required by the Department of Education.

If you would prefer to leave a detailed account of the issue or complaint now instead of waiting to talk to an administrator, please complete this form.

The administrator will respond to your concern or complaint within five business days.

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If you feel that the College is not following the complaint process offered, or your complaint isn't being taken seriously, you can contact the Illinois Community College Board.

Students with complaints who are residents of another state and taking distance learning courses at an Illinois community college are asked to identify their home state as Illinois participates in  SARA, an agreement with other states which provides authorization in those states for Illinois institutions and a mechanism for addressing student complaints.

Out-of-State distance learning students may also file a complaint in their home state.