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Technical Support Specialist - Programmer

Official Job Description

Technical Support Specialist - Programmer

Supervised by: Director of Infrastructure and Network Services

Department: Information Technology Services

Grade: I

Category: Full-time Professional Technical

Status: Exempt

Function of the Job

Write computer reporting programs accessing the Banner application software package and provide technical support for maintaining report software related to the Banner database.

Duties and Responsibilities

  1. Write computer programs for the College’s Management Information Services.
  2. In cooperation with System Analyst/DBA, develop and maintain data-blocks, dashboards, and reports in the Argos reporting system.
  3. In cooperation with Software Application Support Specialist, develop and maintain letters in the FormFusion document enhancement system.
  4. Responsible for gathering data for various State reporting.
  5. Provide backup support to other ITS personnel as assigned by supervisor.
  6. Assume all other reasonable professional duties and responsibilities as assigned by the supervisor.

Essential Functions

  1. Must understand and support the mission of the community college.
  2. Must be able to communicate effectively by telephone and email on a daily basis.
  3. Must be able to provide and understand verbal/visual orders from supervisor and to subordinates.
  4. Must be able to work in a team environment.
  5. Must be able to work non-standard hours as needed.

Personal Interaction

Frequent contact is made with all levels of College personnel, students, and outside organizations in relation to routine departmental services and duties in providing appropriate assistance and information as requested.

Supervision Excercised

No supervision required.

Requirements

Associates degree in Computer Science or related field, or comparable work experience required. One year of relevant work experience required, with community college experience preferred. Strong oral and written communication skills; experience with relational database programming, SQL and Oracle required. Banner, Argos, and FormFusion experience preferred.

Revised: 9/10/2020

Tort Liability Statement:

Coordinates the College Risk Management Program in a capacity appropriate to this position. This includes, but is not limited to, monitoring conditions, events and circumstances present through daily College operations, and communicating observations to the appropriate supervisor or taking necessary actions to correct, prevent or limit safety problems. May serve as a member of a committee that supports the health, safety and/or legal rights of visitors, students and staff. Such committees may include the AA/EEO, Sexual Harassment, and Safety/Loss Control committees. (Risk Management Categories I, III, IV. See Tort file.)

This description is intended to indicate the kinds and levels of work difficulty that will be required of the position that will be given the title and shall not be construed as declaring what specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of the supervisor to assign, direct, and control the work of employees under supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind or level of difficulty.

 

Employee Signature Supervisor Signature

 
Date Signed by Employee Date Signed by Supervisor