Enrollment Management Assistant

Enrollment Management Assistant

Supervised by: Dean of Student Services
Department: Enrollment Management	Grade: F
Category: Full-time Support	Status: Non-Exempt

Function of the Job

Serve as the initial point of contact for the one-stop area for the College.

Duties and Responsibilities

1. Oversee operation of the Student Services Center front desk.
2. Monitor the Student Services Center switchboard and forward telephone calls as needed.
3. Monitor, retrieve, and forward voicemail messages from several telephone lines in the Student Services Center; answer or forward to appropriate staff.
4. Provide information and assist with questions regarding the enrollment processes for both credit and non-credit offerings and refer inquiries as relevant to other staff.
5. Assist visitors to the college with directions to specific rooms and information regarding scheduled meetings and events.
6. Schedule appointments for the one-stop area and maintain on-call list(s).
7. Update the user and service maintenance in the Who’s Next scheduling program for Academic Advising, Admissions and Records, and Financial Assistance.
8. Build appointment availability schedules for all Academic Advisors in the Who’s Next scheduling program.
9. Maintain the google availability schedule for reserving of offices for counseling appointments.
10. Point of contact for the scheduling of the Student Services Center Information Desk for SVCC Student clubs, outside college representatives and community representatives.
11. Update information including forms, handouts, and brochures in reception/resource area.
12. Maintain confidentiality of all student files and records.
13. Serve as a backup to the enrollment management specialists as needed.
14. Assist in entering microfilmed records into Filebound, recognize duplicate files and combine into one record.
15. Enter ICCB student survey results into BANNER.
16. Maintain reservations for meetings as requested.
17. Contact students for reminders of appointments/meetings.
18. Update student contact information in BANNER, Who’s next, and Filebound
19. Greet students, prospective students, staff, and visitors in a professional manner.
20. Distribute proper forms with directions to students and collect for processing.
21. Assist students at the computer kiosks or virtually by providing one on one instructions on how to access all student accounts.
22. Provide information about SVCC services, resources, and events.
23. Open and distribute mail for the Student Services Center.
24. Assume all other reasonable professional duties and responsibilities as assigned by the supervisor.

Essential Functions

1. Must understand and support the mission of the community college.
2. Must have strong skills in customer service.
3. Must be able to provide and understand verbal/visual/written orders and presentations from supervisor and to the general public.
4. Must be able to communicate effectively by phone and email on a daily basis.
5. Must be able to work with Microsoft Office products.
6. Must be able to work in a team environment.
7. Some evening hours required.

Personal Interaction

Frequent contact is made with College personnel, faculty, students, and the general public in the routine performance of duties and in providing information and assistance.

Supervision Excercised

Functional supervision is exercised over designated College student employees.

Requirements

High School diploma or GED and (4) four years of customer service or related experience are required; associate's degree preferred. The candidate must possess strong communication and customer service skills with the ability to listen and respond to inquiries with clear and concise directions. The ability to work in a fast-paced environment is a must. Experience with Banner preferred.

Revised: 5/29/2024